PRIVACY POLICY

Effective Date: March 7, 2025

1. Introduction

Welcome to SingleFlow Inc. ("SingleFlow," "we," "our," "us").

SingleFlow operates the website https://singleflow.ai (the "Service"). This Privacy Policy explains how we collect, safeguard, and disclose information that results from your use of our Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined here, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

2. Definitions

  • Service refers to the website and services operated by SingleFlow.
  • Personal Data refers to any information relating to an identified or identifiable individual.
  • Usage Data refers to data collected automatically through the Service (e.g., page visit duration, IP address).
  • Cookies are small files stored on your device that help track usage patterns.
  • Data Controller refers to the entity that determines the purposes and means of processing personal data. In this case, SingleFlow acts as the Data Controller.
  • Data Processor (or Service Provider) refers to any entity that processes personal data on behalf of the Data Controller.
  • User refers to any individual using our Service.

3. Information Collection and Use

We collect different types of information to provide and improve our Service. This includes:

3.1 Personal Data

When using our Service, we may collect the following Personal Data:

  • Email address
  • Account information (e.g., name, contact details)
  • Payment details (processed via third-party payment providers)
  • Customer service inquiries

You may opt out of receiving promotional communications by contacting us at info@singleflow.ai.

3.2 Usage Data

We collect Usage Data automatically when you access the Service. This includes:

  • Your IP address
  • Browser type and version
  • Time and date of visit
  • Pages visited and time spent on each page
  • Device and operating system information

3.3 Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to monitor Service usage and enhance functionality. The types of Cookies we use include:

  • Session Cookies (for essential website operations)
  • Preference Cookies (to remember your settings)
  • Security Cookies (for authentication and fraud prevention)
  • Analytics Cookies (to track user interactions for Service improvement)

You can configure your browser to refuse Cookies, but some features of the Service may not function properly.

4. Use of Data

We use collected data for the following purposes:

  • To provide and maintain the Service
  • To improve and develop our services, including AI models and automation tools
  • To notify you about Service updates and account-related notices
  • To provide customer support
  • To detect and prevent fraudulent activities and security threats
  • To comply with legal obligations

5. Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Personal Data is retained for 90 days after account deletion unless legally required otherwise. Usage Data may be retained for analytical purposes for a shorter duration unless required for security or operational improvements.

6. Data Transfers

Your data may be transferred and stored on servers located outside your jurisdiction. By using the Service, you consent to such transfers. We take all reasonable steps to ensure that your data remains protected under applicable laws.

7. Data Transfers (For EU/EEA Users)

If you are located in the European Union (EU) or European Economic Area (EEA), please note that your personal data will be transferred to, processed, and stored on servers located in the United States. By using SingleFlow, you acknowledge and consent to this data transfer.

To ensure compliance with GDPR, we rely on the following safeguards:

  • Standard Contractual Clauses (SCCs): We use legally approved SCCs to ensure that your data receives the same level of protection as required under EU law.
  • User Consent: Before creating an account, you will be asked to provide explicit consent for data transfer to the U.S.
  • Your Rights: You have the right to object to data processing, request deletion, or withdraw consent at any time.

To exercise these rights, contact us at info@singleflow.ai.

If you do not consent to the transfer of your data outside the EU, please do not use our Service.

8. Disclosure of Data

We may disclose your Personal Data:

  • To comply with legal obligations
  • To protect the security and rights of SingleFlow, its users, or third parties
  • As part of a business transfer (e.g., merger, acquisition)
  • With your consent for specific purposes

9. Security Measures

We implement industry-standard security measures to protect your data. However, no transmission over the Internet or electronic storage method is 100% secure.

10. Your Rights Under GDPR (For EU/EEA Users)

If you are a resident of the European Union (EU) or European Economic Area (EEA), you have the following rights:

  • Access, update, or delete your Personal Data
  • Object to processing of your data
  • Restrict processing under certain conditions
  • Request data portability
  • Withdraw consent for processing

To exercise these rights, contact us at info@singleflow.ai.

11. Your Rights Under CCPA (For California Users)

If you are a California resident, you may request:

  • Details of the personal information we collect and share
  • To delete your personal information
  • To opt-out of data sharing (SingleFlow does not sell personal data)

To make a request under CCPA, contact us at info@singleflow.ai.

12. Third-Party Services

Our Service may contain links to third-party websites or integrations (e.g., Google, OpenAI, Anthropic). SingleFlow is not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before using their services.

13. Children's Privacy

Our Service is not intended for children under 13 years of age, and we do not knowingly collect personal data from children. If you become aware that a child has provided us with personal information, contact us for removal.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and we will notify users of significant changes via email.

Effective Date: March 5, 2025

15. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Email: info@singleflow.ai

Website: https://singleflow.ai